Returns & Exchanges

We want you to feel confident in your purchase of the LifeVac; if you are not completely satisfied, you may return your unopened device within 30 days of delivery for a full refund. Please note that for safety and hygiene reasons, opened or used LifeVac units cannot be returned unless they were deployed in a documented rescue.

1

Initiate Your Request

Contact our customer support team via our official website or email to request a Return Merchandise Authorization (RMA) number.

2

Package Your Item

Securely place the unopened LifeVac in its original packaging, ensuring the RMA number is clearly written on the outside of the box.

3

Ship to LifeVac

Send your package using a trackable shipping method to our designated returns warehouse; please retain your tracking number for confirmation.

4

Receive Your Refund

Once our team inspects the returned item to verify it is unopened, we will process a refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing